Why can't I verify my ID using your automatic system?

We offer up two methods for verifying your ID: automatic (real-time) and manual (takes a bit longer).

Everyone prefers the automatic method. Fast, efficient and powerful!

But sometimes the automatic method fails, despite repeated best efforts by our members to take and supply high quality selfies, and photos of ID documents.

This could be because the lighting is bad, or documents are disheveled (i.e. dirty or very worn down), or too reflective.

Which is why we allow a fallback to more manual methods, i.e. human review.

Once the automatic method fails (you're allowed to try 3-5 times), we can only offer the manual method thereafter. Sorry!