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FAQ
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General
What is Abroadly?
How do I know which type of profile to choose?
Do I need a work visa as a Traveler or Au Pair to join the Abroadly?
How many hours of work/help exchange is acceptable?
Is there a minimum age to join Abroadly?
What currency does Abroadly use for transactions?
Who can use Abroadly?
What are the benefits of using Abroadly?
Is it free to sign up and join Abroadly?
What happens after the free trial?
How can I access all features on Abroadly?
Account
How do I go to my dashboard?
How can I view my own profile?
How do I change my profile photo?
How do I update my current location?
How do I send a message to other users?
How do I request a stay with a host?
Why can I not request a stay with some users?
Where can I view my Stay Requests?
How do I write a review to another user?
What if someone gives me a bad review?
How can I add or remove users from My Favourites?
How do I turn off email notifications?
How do I change my email address?
I forgot my password, what should I do?
How do I upload photos?
How can I delete my account?
How do I remove the green ‘Accepting Guests’ from my profile photo?
How do I update my profile information?
Can I swap between different profile types?
Why can I not change my name?
Membership
Why do I need to verify my ID?
What type of ID can I use to verify my identity?
Why do I have to pay for ID Verification?
Will my membership plan renew automatically?
How do I cancel my membership?
What's the difference between membership plans, accounts, profiles, and profile types?
Why can't I verify my ID using your automatic system?
What is the difference between ID Not Verified VS. ID Verified
How do I verify my ID?
What is the difference between automatic VS Manual ID verification?
Privacy & Safety
What happens with my personal information?
Who can see my account information?
Are my credit card details safe?
Is Abroadly safe to use?
How do I report another user?
Can I block another user?
How do I unblock another user?
What insurances do I need?
When should I share my phone number with another Abroadly member?
Job Applicants
What types of jobs are available on Abroadly?
What is a WHV-88 job?
Should I be an ID-verified member to apply for a job?
How can I find trustworthy employers?
How do I apply for a job?
Employers
What types of candidates can I find on Abroadly?
How does Abroadly verify job seekers?
How do I post a job on Abroadly?
How can I attract top talent on Abroadly?
What support does Abroadly offer to employers?
Au Pairs
What types of families can I find on Abroadly?
How does Abroadly verify host families?
How do I apply for an Au Pair position?
What should I include in my Au Pair profile?
What support does Abroadly offer to Au Pairs?
Au Pair Families
What types of Au Pairs can I find on Abroadly?
How does Abroadly verify Au Pairs?
How do I find and invite an Au Pair to join my family?
What should I include in my family profile?
What support does Abroadly offer to Au Pair families?
Travelers
What types of hosts can I expect on Abroadly?
How does Abroadly verify hosts?
How do I find free or affordable accommodations?
What should I include in my guest profile?
What support does Abroadly offer to guests?
Hosts
What types of guests can I expect to host on Abroadly?
How does Abroadly verify travelers?
How do I list my accommodation on Abroadly?
What should I include in my accommodation listing?
What support does Abroadly offer to local hosts?
Hangouts
What is the Hangouts feature in Abroadly?
How do I find and join a Hangout?
Is there a way to ensure safety in Hangouts?
How do I know if a Hangout is a good fit for me?
Is there a group chat feature for Hangouts?
Travel Guides
What are Smart Travel Guides in Abroadly?
What kind of information can I find in the Smart Travel Guides?
How can Smart Travel Guides help me save on travel costs?
Are the Smart Travel Guides updated regularly?
Can I save or bookmark guides for future reference?
Passengers
What types of drivers can I expect on Abroadly?
How does Abroadly verify drivers?
How do I find a ride on Abroadly?
What should I include in my traveler profile?
What support does Abroadly offer to travelers?
Drivers
What types of passengers can I expect on Abroadly?
How does Abroadly verify passengers?
How do I offer a ride on Abroadly?
What should I include in my driver profile?
What support does Abroadly offer to drivers?