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FAQ
How can we help you?
General
What is Abroadly?
How do I know which type of profile to choose?
Do I need a work visa as a Traveller or Au Pair to join the website?
As a host, can I charge money for the accommodation?
As an Adoptee, can I pay rent for accommodation?
How many hours of work/help exchange is acceptable?
Is food included in the free accommodation?
Is there a minimum age for using the website?
Account
How can I go to my dashboard?
How can I view my own profile?
How do I change my profile photo?
Why do I need to verify my ID?
What type of ID can I use to verify my identity?
Why is it required to enter my current location?
How do I edit my availability for adoption?
What happens when I put my availability for adoption on ‘Not Available’?
How do I send a message to other users?
How do I request an adoption?
Why can I not request an adoption with some users?
How can I access My Adoptions page?
How do I write a review to another user?
What if someone gives me a bad review?
How can I add or remove users from My Favorites?
Can I swap/change between different profile types?
How do I turn off email notifications?
How do I change my email address?
Forgot my password, what should I do?
How do I upload photos?
How can I delete my account?
How can I get my subscription payment refunded?
What currency does Abroadly use for transactions?
Why can't I verify my ID using your automatic system?
How do I temporarily block requests for adoptions?
Membership
Why do I have to pay for a membership?
Will my membership plan renew automatically?
How do I change my membership?
Will I lose my remaining days if I change my membership?
How do I cancel my membership?
Can I continue using the platform after I have cancelled my membership?
What happens to my profile if I don’t renew my membership?
Do you notify me in advance of my membership (subscription) plan being renewed or charged for the first time?
What's the difference between membership plans, accounts, profiles, and profile types?
Privacy & Safety
What happens with my personal information?
Who can see my account information?
Are my credit card details safe?
Is Abroadly safe to use?
How do I report another user?
Can I block another user?
How do I unblock another user?
What insurances do I need?
When should I share my phone number with another Abroadly member?
Job Applicants
What types of jobs are available on Abroadly?
What is a WHV-88 job?
Should I be an ID-verified member to apply for a job?
How can I find trustworthy employers?
How do I apply for a job?
Employers
What types of candidates can I find on Abroadly?
How does Abroadly verify job seekers?
How do I post a job on Abroadly?
How can I attract top talent on Abroadly?
What support does Abroadly offer to employers?
Au Pairs
What types of families can I find on Abroadly?
How does Abroadly verify host families?
How do I apply for an Au Pair position?
What should I include in my Au Pair profile?
What support does Abroadly offer to Au Pairs?
Au Pair Families
What types of Au Pairs can I find on Abroadly?
How does Abroadly verify Au Pairs?
How do I find and invite an Au Pair to join my family?
What should I include in my family profile?
What support does Abroadly offer to Au Pair families?
Travelers
What types of hosts can I expect on Abroadly?
How does Abroadly verify hosts?
How do I find free or affordable accommodations?
What should I include in my guest profile?
What support does Abroadly offer to guests?
Hosts
What types of guests can I expect to host on Abroadly?
How does Abroadly verify travelers?
How do I list my accommodation on Abroadly?
What should I include in my accommodation listing?
What support does Abroadly offer to local hosts?
Hangouts
What is the Hangouts feature in Abroadly?
How do I find and join a Hangout?
Is there a way to ensure safety in Hangouts?
How do I know if a Hangout is a good fit for me?
Is there a group chat feature for Hangouts?
Travel Guides
What are Smart Travel Guides in Abroadly?
What kind of information can I find in the Smart Travel Guides?
How can Smart Travel Guides help me save on travel costs?
Are the Smart Travel Guides updated regularly?
Can I save or bookmark guides for future reference?
Passengers
What types of drivers can I expect on Abroadly?
How does Abroadly verify drivers?
How do I find a ride on Abroadly?
What should I include in my traveler profile?
What support does Abroadly offer to travelers?
Drivers
What types of passengers can I expect on Abroadly?
How does Abroadly verify passengers?
How do I offer a ride on Abroadly?
What should I include in my driver profile?
What support does Abroadly offer to drivers?