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FAQ
How can we help you?
General
What is Abroadly?
How do I know which type of profile to choose?
Do I need a work visa as a Traveler or Au Pair to join the Abroadly?
Is there a minimum age to join Abroadly?
What's the difference between membership plans, accounts, profiles, and profile types?
What currency does Abroadly use for transactions?
Who can use Abroadly?
What are the benefits of using Abroadly?
Is it free to sign up and join Abroadly?
What happens after the free trial?
How can I access all features on Abroadly?
Account
How do I go to my dashboard?
How can I view my own profile?
How do I change my profile photo?
How do I update my current location?
How do I send a message to other users?
How do I write a review for another user?
What if someone gives me a bad review?
How can I add or remove users from My Favourites?
How do I turn off email notifications?
How do I change my email address?
I forgot my password, what should I do?
How do I upload photos?
How can I delete my account?
How do I update my profile information?
Can I swap between different profile types?
Why can I not change my name?
How do I change my notification preferences?
Privacy & Safety
What happens with my personal information?
Who can see my account information?
Are my credit card details safe?
Is Abroadly safe to use?
How do I report another user?
Can I block another user?
How do I unblock another user?
What insurances do I need?
When should I share my phone number with another Abroadly member?
Au Pair
How can I find an Au Pair family?
What should I include in my Au Pair profile?
What should I include in my family profile?
How can I find an Au Pair?
Hangouts
What is the Hangouts feature in Abroadly?
How do I respond to a Hangouts listing?
How can I ensure a safe experience with Hangouts?
Who can participate in Hangouts?
Can I cancel or modify a Hangouts listing?
How can I use the Hangouts feature?
Travel Guides
What are Smart Travel Guides in Abroadly?
What kind of information can I find in the Smart Travel Guides?
How can Smart Travel Guides help me save on travel costs?
Are the Smart Travel Guides updated regularly?
Can I save or bookmark guides for future reference?
ID Verification
Why do I need to verify my ID?
What type of ID can I use to verify my identity?
Why do I have to pay for ID Verification?
Will my membership plan renew automatically?
How do I cancel my membership?
Why can't I verify my ID using your automatic system?
What is the difference between ID Not Verified VS. ID Verified
How do I verify my ID?
What is the difference between automatic VS Manual ID verification?
Business Verification
Why do I need to verify my Business?
What is the difference between Business Not Verified VS. Business Verified
How do I verify my business?
How do I cancel my membership as a business?
Community Wall
What is the Community Wall?
What are the five (5) main categories of the Community Wall?
How do I post on the Community Wall?
How do I edit my post on the Community Wall?
How do I delete my post on the Community Wall?
Accommodation
How many hours of work/help exchange is acceptable?
How do I request a stay with a host?
Why can I not request a stay with some users?
Where can I view my Stay Requests?
How do I remove the green ‘Accepting Guests’ from my profile photo?
How do I find free or affordable accommodations?
How do I list my accommodation on Abroadly?
What should I include in my accommodation listing?
Can I charge rent for the accommodation?
How do I get a green ‘Accepting Guests’ on my profile photo?
Is food included with free accommodation?
How does the payment for rent work?
Rideshare
How do I find a ride on Abroadly?
How do I offer a ride on Abroadly?
Is sharing a ride safe?
How does the payment for rideshare work?
How much should I charge for my spare seat?
Job Board
What types of jobs are available on Abroadly?
What is a WHV-88 job?
How can I apply for a job?
Can Abroadly help me find work?
How can I post a Job?
What information from the applicant will be shared with the business?